Frequently Asked Questions
ACCOUNT QUESTIONS
Yes! Spark Social is run by a team of real people and we are compliant with Instagram’s community guidelines. We will NEVER get you disabled.
Yes! Your followers are real. If you want to buy followers, likes, or comments, we’re not the service for you. We are a social media marketing service that helps you grow your Instagram account.
Along with other marketing strategies, we identify and target specific accounts that are likely to follow, engage, or purchase from you.
This is done with a manual lead generation method with real people working on your page. These leads are used for strategic interactions on your account to your specific niche!
Sign up for the plan that best fits your needs. You’ll be directed to check out, then back to the website to enter the information we need to get going. After we’ve received your payment and required information, our team will contact you and begin targeting for your account. If for some reason you cannot access the page to enter the information we require, please contact us. Even if we have received payment, we cannot continue without this information.
We do. Please email us directly at support@sparksocialinc.com for more information.
Anywhere from small or individual accounts, to business and verified accounts.
Yes! We recommend to continue using your account and post regularly. The more active you are, the easier our job.
Yes. Access to your account is required.
Unfortunately we require you to turn this off initially, but can be turned back on after we've started your account.
Please allow a few days for us get your account set up and plugged in. We need to review your information and discuss targeting strategy. We aren't bots and our service is manual and often time-consuming. We appreciate your patience!
Yes we gaurantee and increase of engagement and higher packages offer engagement groups which boost your page and likes even more. However, the most important factor in getting more Likes is the quality of your content and posting strategy.
BILLING QUESTIONS
You can simply change or upgrade your plan from "My Account" page. Just go to "My Account" and click on "Cancel Membership" button which plan you want to cancel by submitting reason for this. After submit it the request will send to the admin and admin can cancel your plan and after that you can upgrade or purchase a new plan.
Payments are often declined due to insufficient funds or expired credit card. Please check your payment method to make sure it is valid. During any suspension, we will pause activity on the account until the payment is processed. We cannot provide refunds or credits, or be liable for lack of activity during the period which your payment method was suspended or failed.
As our service is handled by our team, we cannot provide refunds for work performed. We also cannot provide partial refunds for cancellations mid-month. If you wish to cancel your subscription, we highly recommend canceling 3 days before your next payment.
As long as you want! With any package, we recommend going for 3 months to see optimum results. If you have specific social media goals, feel free to contact us so we can recommend a package and/or subscription length.
Unfortunately, no, we cannot pause subscriptions. You can cancel 3 days before payment is due and resubscribe later.
By clicking the button below! We'd hate to see you leave before you've made any progress, so if you have any concerns, don't hesitate to reach out to us.